FAQ

FAQ

 

What happens if my products melt during shipping in the Summer months?

You can read detailed information here!

What is your Shipping charge?

We decided to charge a flat rate of $10.  Many companies offer this option or the package is based on weight and package size which could become more expensive. 

Being a “One Stop Body Care Shop” we are actually saving you money in shipping costs, being able to shop for the whole family and only a one time shipping fee.

Please note:  Currently we do not ship to the United States but we are looking into it.

How long before I receive my package?

Our products are made in small batches.  Items ship out within 4-5 business days from purchase date.  Items within Canada typically arrive within 5-7 business days of shipment date. 

What makes your product vegan?

We do not use any animal by products of any sort.  Most companies use beeswax as there bonding formulation.  We use Candelilla wax which is a wax derived from the leaves of the small Candelilla shrubs native to northern Mexico and the southwestern United States. 

Our products are also not tested on animals which is verified through  the “Leaping Bunny” corporation that checks our ingredients/suppliers versus our PO’s and confirms.

You are a “Natural” company, why do you use plastic for your jars and bottles?

Our jars and bottles are 100% recyclable.  We choose plastic for a few reasons.  To keep down shipping costs, breakable items in shipments, to avoid breakage within the home.  If you have children, once you have finished with the containers, wash them out and have them decorate them with stickers and re-use as change jars, earring jars, pony tail jars, the creations are endless.

What if I have Sensitive skin?

We always recommend a skin patch test first. Best area is your inner elbow. If you happen to have an allergic reaction with essential oil based products, it best to wash off with cloth using dish soap.

Your company does not use preservatives, how do they stay free of bacteria?

Our products contain no ARTIFICIAL preservatives but quite a few of our ingredients act as preservatives.  Vitamin E, citric acid and the essential oils themselves have preservative (and often antiseptic) qualities.  Since our products are oil & butter based and not water-based, they are not good environments for bacteria to grow.

What is your Shelf Life?

Our products are made with natural ingredients meaning no synthetic stabilizers or preservatives are used. By handcrafting our products in small batches using fresh ingredients, and small to medium containers we eliminate the need to preserve our products with harsh chemicals.

Because we have chosen not to include harmful preservatives in our products, they have a shelf life of approximately four to six months after opening.  Each product will be labelled with a made date and expiry date.

We recommend that you keep jars tightly sealed and store products in dry places, away from direct sunlight. Due to  moisture and heat we recommend you do not store the products in the washroom where a lot of heat and moisture occurs.

If your product separates or becomes too soft, no problem, pop it in the fridge or freezer for half hour. Take out and stir once at room temperature the ingredients will still keep its benefits.

Products that contain Essential Oils you state not to be used during pregnancy or under the age of 15 why is that?

With our extensive research we found that it’s safer during pregnancy not to use essential oils.  In order to be safe then sorry, we request that you wait until the baby is born.  We do however offer fragrances or unscented products.  Our babies line we use only 0.1% dosage which is recommended for that age group.  Adults we use 2%.

We also recommend to do your own research if you are choosing a product with essential oils to ensure that it does not conflict with current allergies and health issues.

What if I have Allergies?

Every ingredient is listed in the description of each product. We always suggest a patch test, apply a small amount on the inner elbow is for best results. 

Are your products safe for children?

All of our regular essential oil fragranced products excluding the baby line is for adults and children over the age of 15 due to the dilution used.

Our baby line is used with a lower dilution percentage rate and is safe for children.  We always recommend to do a patch test before applying on full body areas.

I have Eczema/Psoriasis. Will any of your products help?

Eczema and Psoriasis are extremely common skin conditions which are very difficult to treat because the causes vary greatly. They can be triggered by diet, allergies, stress and environmental factors. A number of plant based oils and butters have been shown to help soothe inflammation, redness, itchiness and flaky skin. You may read more information here.

Is it going to be expensive to switch to your natural products?

You will find that many of our products are MUCH more concentrated than commercial products and this will mean that you will use less of what you already use. Small amount goes a long way!  Some products such as our body butters 4oz container will last for a couple of months, price is reasonable for a product to last for enough time.

Medical Disclaimer

The content found on this website is for informational purposes only. This information has not been evaluated by the Food and Drug Administration. Information and statements regarding health related benefits of certain ingredients are not intended to diagnose, treat, cure, or prevent any disease. The information provided is not meant to substitute the advice provided by your personal physician or other medical professional. Do not use the information found within this website to self-diagnose any medical conditions or treat any health problems or diseases. The information provided is not intended to prescribe or be taken as medical advice. See our full medical disclaimer here.